Frequently Asked Questions

Everything you need to know about your gear and orders.

How long does shipping take for sports equipment?

Standard shipping typically takes 3-5 business days. For oversized items like treadmills or weight benches, delivery may take 7-10 business days due to specialized freight handling.

What is your return policy for worn athletic apparel?

We accept returns within 30 days of purchase. Items must be in original condition with tags attached; for hygiene reasons, we cannot accept returns on swimwear or undergarments unless they are defective.

Do you offer a warranty on high-performance gear?

Yes, all technical equipment and footwear come with a 6-month manufacturer warranty against structural defects. This does not cover standard wear and tear from regular athletic use.

How can I track my Total Sport order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your Total Sport account dashboard.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.